SHIPPING & RETURNS

Heaven & Beyond

At Heaven & Beyond, we partner with DSers and AliExpress suppliers to bring you high-quality outdoor adventure gear from around the world. Below is our shipping policy to ensure a smooth shopping experience.

Processing Time

• Orders are typically processed within 2-5 business days after payment confirmation.

• You will receive a confirmation email with tracking details once your order is shipped.

Shipping Time

• Estimated delivery times vary based on the supplier and destination:

  • USA & Canada: 10-20 business days

  • Australia & New Zealand: 12-25 business days

  • UK & Europe: 10-25 business days

  • Asia: 7-20 business days

  • Other Countries: 15-30 business days

• Please note that shipping times may be affected by customs processing, holidays, or unforeseen delays.

Tracking Your Order

• Once your order is shipped, a tracking number will be provided via email.

• Tracking updates may take a few days to appear, depending on the shipping carrier.

Customs, Duties & Taxes

• International orders may be subject to customs fees, import duties, or taxes, which are the responsibility of the buyer.

• Customs policies vary by country, so please check with your local customs office for more details.

Lost or Delayed Shipments

• If your order is significantly delayed or lost, please contact us, and we will work with the supplier to resolve the issue.

• We are not responsible for delays caused by couriers, customs, or force majeure events (e.g., weather, strikes, pandemics).

Contact Us

If you have any questions about your order, feel free to reach out to us at [your support email]. We’re here to help!

🚀 Thank you for choosing Heaven & Beyond – Your Adventure Starts Here! 🌍🏕️